placing an order
you can place an order online through our secure shopping cart or over the phone through our san francisco store at (415) 648-6513.
we accept visa, mastercard, discover, american express and paypal.
we know you will love your purchases from mira mira. but if for some reason you are not satisfied, we accept returns of all unworn merchandise for exchange, store credit or a full refund within 7 days of receipt of your purchase.
all returns must be approved prior. please email us at firstname.lastname@example.org to get a return authorization. you are responsible for paying return shipping and for securely packing and insuring the merchandise. we are not responsible for items that are lost or damaged during shipping. if you received complimentary shipping on your order, a shipping fee will be deducted from your refund. we reserve the right to refuse items returned in poor condition.
your return will be processed and refunded within 10 business days. we will send a confirmation email when we receive your package and refund your credit card. shipping costs will not be refunded. please note that your bank may require additional processing time for refunds.
we offer exchange or store credit on sale merchandise below 50% off, including items purchased with a discount code. sale merchandise above 50% off is final sale.
all lingerie, swimwear, socks, jewelry, and beauty products are final sale.
we ship exclusively from our san francisco store via usps priority mail. after your order is processed, you will be provided with a tracking number and can expect your package within 3-7 days.
all orders are processed and shipped during the business week (monday through friday) within three days of receiving your order. please understand that we are a small boutique and do all shipping in-house. we do our best to ship your purchase immediately after your order is received.
we are not responsible for missing or stolen packages.
california residents will be charged sales tax. orders shipping outside of california are not subject to tax.
we also offer in-store pickup for local customers. you can select that option at checkout.
express shipping is available for orders placed before 10 am pst. please email us at email@example.com for express shipping requests and pricing.
regular shipping rates
1 & 2 day express shipping rates
we use usps 1st class mail for all international orders. the rate is $30. estimated delivery time is 2-3 weeks. you are responsible for all duties, tariffs & taxes charged in your country upon delivery. if you would like your purchase sooner, please email us firstname.lastname@example.org to get specific pricing for usps priority mail.
we’d be happy to wrap any of your purchases as gifts. please send us an email with any special requests, including special gift messages.we also offer gift certificates.
mira mira respects the privacy of each and every one of our customers. we will never share any of your information, including credit card number or contact information. you do have the option to sign up for our mailing list to receive emails regarding new merchandise, sales, and events.
if you have any questions or concerns about your privacy, please feel free to contact us at email@example.com.
if you have questions or concerns about your online order or any of our policies, please contact us at (415) 648-6513 or email us at firstname.lastname@example.org.